Your VERTICAL product has been manufactured with the utmost care and using the most advanced manufacturing technology. This is why all our products have a two-year warranty for the original purchaser, from the moment the product is received. The purchaser will have the right, in the event of a defect, to have the defective product repaired or replaced, free of charge.
VERTICAL warranty claims will be handled by our technicians, who will review your product to verify the nature of the defect and the appropriateness of processing your warranty.
VERTICAL reserves the right, in cases of model discontinuation, to deliver the successor model in the available range, and if not available, a higher-end model.
The validity of the warranty will be linked at all times to the correct and diligent compliance by the user of the installation and assembly instructions and the maintenance and safety instructions. The warranty will not cover, among others, accidents, negligence, improper use or unauthorized structural modifications.
For more information and details about our warranty and its coverage, please review our Warranty Conditions.
If, for example, you are interested in installing components in your VERTICAL products, about whose compatibility you are not sure, you can contact us at any time through our email info@ridevertical.eu.
The prices of the products shown on the website include the legally applicable VAT. This price will not include the corresponding shipping costs, which will be added in the purchase summary, before making the payment. Before completing each purchase, you will be able to see the exact amount of each order, including all costs that may arise.
El pedido se tramitará el siguiente día laborable a la fecha en que hayamos recibido el pago.
If you change your mind once you have received the product and wish to return it or exchange it for another one, you can manage the return with us, provided that it is within 14 days of delivery and that the product is unused, and with the original packaging and labels. Once the condition of the package has been checked, the amount of the item will be refunded in the same transaction method as the purchase was made.
Products may only be returned for a refund. If you wish to exchange the product received for a different one, you must follow the return procedure and then place a new order.
To process your return, you must send your product to the address below, filling out the following form and indicating, above all, your order number so that we can correctly identify your transaction.
IMPORTANT: In order to correctly associate your shipment with your payment transaction and thus refund the corresponding amount, you must include a copy of the purchase invoice in the shipping package. Otherwise, the refund period may be extended.
For more information and details, please contact us directly.
Yes, absolutely. Our seatpost uses an industrial grade dust seal which has a better sealing ability against dirt, but also more friction. You can use a dust seal lubricant such as RSP Hyper Wiper to lubricate the tube. It is recommended to loosen the dust seal collar and lubricate underneath the dust seal.
Yes, this is normal. There is a small hole at the bottom to allow air in and out and thus prevent a vacuum from forming inside.
It is important that the cable sheath is not stretched inside the frame. The cable must not be fully stretched.
If releasing the cable from the control still does not hold the position, contact us.
Absolutely. The tubes of both sizes are interchangeable as long as the length is maintained. Please contact us to get the tube you need.
It is important that the cable sheath is not stretched inside the frame. The cable must not be fully stretched.
If releasing the cable from the control still does not hold the position, contact us.
Any cable that can stretch 5mm. In principle, all are compatible, but for greater smoothness, we recommend those with the trigger below the handlebar.
Remember to provide as much information as possible about your case.
